Home>EMR Software >athenahealth >athenahealth vs TherapyNotes
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Our analysts compared athenahealth vs TherapyNotes based on data from our 400+ point analysis of EMR Software, user reviews and our own crowdsourced data from our free software selection platform.
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Product Basics
athenahealth is a cloud-based clinical and financial solution for healthcare practices and organizations. It combines software services to alleviate administrative burdens and improve clinical efficiencies. Streamlined physician workflows promote a focus on patient-centric care.
It incorporates engagement tools, such as telehealth services, patient portals and online scheduling to improve patient satisfaction.
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TherapyNotes is a cloud-based EHR software specifically tailored for behavioral and mental health facilities. Treatment centers of all sizes rely on it to automate tasks, streamline daily operations and optimize workflows to improve the quality of healthcare with accurate documentation. Key features include billing, electronic health records, a calendar and a client portal.
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Rocky Hill Pediatrics
Valley Medical Group
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Product Insights
- Adaptability:Cloud-based deployment allows real-time updates to keep physicians compliant with industry and regulatory changes. Provide remote care in an increasingly digital world using telehealth functionality.
- Mobile Accessibility:Access schedules, manage inboxes, send prescriptions and more from anywhere using an iOS mobile app.
- Increase Operational Efficiency:Access clinical information from multiple sources instantly, saving time and providing the most accurate treatment.
- RCM:Leverage RCM services to reduce time spent on administrative tasks, such as obtaining prior authorizations, rectifying claim errors and managing denials.
- Focus on Patients:Improve clinician and staff morale while freeing up more time for patient-centric care by automating busy-work tasks.
- Interoperability:Securely exchange medical information across healthcare organizations. Directly connect to labs, imaging centers, pharmacies, public health registries and more to locate patient records and incorporate them in workflows using CommonWell and Carequality integration.
- Patient Engagement:Communicate with patients at scale to deliver campaign information and notifications. Patients can exchange messages with physicians, view lab results, request prescription refills and more using mobile devices. Patients can receive automated reminders and notifications regarding appointments, billing and follow-up care.
- Online Scheduling:Allow patients to schedule appointments online. Configure functionality to meet practice needs, drive patient satisfaction and limit manual scheduling tasks for front desk staff.
- Healthcare Regulations:Automatically monitor changes to federal quality programs so business owners don’t have to. Stay one step ahead of changing healthcare regulations like MACRA and MIPS.
- Return on Investment:Increase health organizations’ revenue in the long run. Receive monetary government incentives simply by implementing solutions designed to demonstrate meaningful use for qualified facilities.
- Fewer No-Shows:Reduce no-shows and increase daily traffic by providing patients with tools to manage appointments and check in online prior to visits.
- Billing/Claims Management:Improves higher first-pass resolution rates by scrubbing insurance claims to detect errors prior to submission.
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- Save Time:Physicians can spend less time documenting data and focus more time on patients. Automation and assistance with tasks allow staff to increase daily traffic without sacrificing quality care.
- Increase Revenue:Generate more potential revenue opportunities by increasing the daily traffic to the facility. Get reimbursed quickly using tools to manage billing and claims.
- Better Patient Experience:Patients can access medical history, lab results, medications and more. Physicians receive more undistracted, face-to-face interaction with the patient.
- Security of Information:Only authorized users are capable of viewing certain records. Patient information can be accessed quickly. Data stored is encrypted with multiple layers of protection and is certified HIPAA compliant.
- Accessibility:Providers can access and update a patient’s file, send messages and more on the go using mobile applications and the client portal. All the necessary and updated information is available to the physician before meeting the patient.
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- Connected Health Network:Physicians can offer better care by leveraging data and insights from over 160,000 providers and 100 million patients. Lets users exchange information with over a quarter of a million points of care, such as specialists, urgent care facilities, labs, pharmacies and more.
- Patient Engagement:Optimize the number of patients seen each day with appointment scheduling. Limit the number of no-shows while improving patient satisfaction with automated reminders and online patient check-in.
- Patient Portal:Let patients view medical histories, sign documents, pay bills, manage appointments and more using mobile devices. Physicians can communicate with patients through messaging, notes or even video calls.
- Authorization Management:Outsource researching requirements and contacting payers for medical authorizations. View authorization statuses directly from in-app clinical workflows.
- Care Coordination:Access and share data, track orders, send results and more. Keep sensitive information secure and share data in real time.
- Reporting:Access detailed, real-time reports based on other clinics’ activity to help establish benchmarks, recognize patterns and issue more accurate treatment and diagnosis.
- Population Health:Physicians can stay connected to vital patient population data with population health tools. Utilize automated outreach services and network-based knowledge from in-house analysis experts.
- Interoperability:Connect to more than 26,000 health plans, 12,000 lab and imaging endpoints, 95% of US pharmacies and more than 1,200 external sites. Integrate with CommonWell and Carequality, to gain access to Epic and Cerner sites, along with numerous local, state and national Health Information Exchanges.
- Marketplace:Extend capabilities with access to apps in a dedicated marketplace with developer support.
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- Calendar:Schedule one-time or recurring appointments, access appointment-related notes and send automated reminders to patients. Organize the calendar according to clinicians, specific clients or certain practice locations. Offers a personal to-do list with treatment plans, notes, administrative documents and more.
- Electronic Records:Enables quick documentation and notes with speech-to-text software, built-in templates and searchable diagnosis codes. Also gives physicians immediate access to patient records and notes.
- Billing:Handles every step of the billing process, including insurance eligibility verification, claim submission and payments. Claims can be automatically swept of any mistakes or coding errors. Supports generating superbills with all necessary information for prompt reimbursem*nt.
- Credit Card Processing:Deposit funds automatically to a bank account with the integrated payment processing system. Keeps cards on file for any missed appointment fees or future transactions.
- Client Portal:Patients can manage appointments themselves using TherapyPortal on their mobile device. Physicians can communicate with their clients remotely by exchanging messages, video chatting, adding notes and more. Includes configuration of color scheme, logo and welcome message.
- Telehealth:Physicians can meet clients online for convenient video sessions. Sessions are encrypted and integrated into TherapyNotes and the patient portal.
- Scheduling:Schedule appointments and manage tasks on the to-do list for higher efficiency by connecting the to-do list to records, notes and billing. With quick appointment scheduling, it also allows customization of the calendar view and mobile calendar sync.
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Product Ranking
#12
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#9
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Analyst Rating Summary
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Analyst Ratings for Vendor Qualification Requirements Customize This Data
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User Sentiment Summary
732 reviews
1355 reviews
athenahealth has a 'good' User Satisfaction Rating of 76% when considering 732 user reviews from 4 recognized software review sites.
TherapyNotes has a 'excellent' User Satisfaction Rating of 94% when considering 1355 user reviews from 4 recognized software review sites.
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4.7 (21)
3.6 (23)
4.3 (59)
3.8 (694)
4.7 (544)
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4.7 (731)
5.0 (1)
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3.6 (14)
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Awards
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Synopsis of User Ratings and Reviews
Customer Support: Users who struggled with implementation received adequate support, and all users have access to effective support at all times, as noted by almost 90% of reviews.
Functionality: Athena provides medical practices with all of the functionality that they need, as noted by slightly more than 75% of reviews.
User Interface: The user interface is intuitive and easy to use, as noted by 75% of reviews.
System Downtime: Of the users who discussed the solution’s accessibility, 60% noted that they had not experienced any significant system downtime and felt that they were always able to access functionalities when they wanted to.
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Customer Support: Over 96% of users referring to this aspect noted that the customer support is helpful and responsive.
Scheduling: According to all the reviews that mention this aspect, scheduling is easy.
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Claims: While the claims scrubbing feature was praised by users, nearly 70% of reviewers felt that this feature noted that the language used for claims is difficult to interpret, clearing claims can be challenging and users felt that they did not receive satisfactory support when they reached out for help in regards to this feature.
Cost: Though only mentioned by approximately 10% of reviewers, the high price of the system was a detriment of the platform, as reported by 80% of users who discuss price in their review.
Accuracy: Some reviewers noted that they had difficulty entering or searching for their data within the platform as well as found inconsistencies within their records, as reported by 60% of users who mentioned Athena’s accuracy.
Suggestions: Users can make suggestions about changes they’d like to see within the system on a community forum, however, nearly 70% of reviewers who mention this capability felt that the suggestions of larger companies were unfairly prioritized over the suggestions of everyone else.
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Lack of Flexibility: The product doesn’t allow customization, as noted by 79% of users referencing features.
Outdated: Over 73% of reviews referring to updates noted that the product requires regular updates for tools and features.
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Athena offers robust functionalities that streamline many daily tasks for care providers. Many users felt that the system offered all of the functionalities they were looking for and felt that the interface was easy to navigate and did not experience system downtime. Users also felt that customer support was able to address most of their concerns at a satisfactory level. However, some users felt that the claims functionality was unsatisfactory and recognized that the system couldn’t make their desired customizations. Users also noticed inaccuracies in their data, but many were unable to determine if this was a result of the system storing information incorrectly or the result of users experiencing difficulty navigating the platform. The high price of this system may be cost prohibitive as this system is best suited for smaller practices that won’t need to provide multiple care providers with access to the system.
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TherapyNotes provides convenient scheduling and billing to make tasks easier. Its responsive and thoughtful customer support that helps with the learning curve is another distinguished aspect to users. However, outdated features and especially lack of options to customize documentation were commonly noted drawbacks. All in all, the product can be a good choice for independent mental health facilities.
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