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Who we are:
We are a leading North American franchise platform for home services, recognized as one of the largest franchising systems globally for home improvement goods and services. With over 1,600 franchises across 10 brands, we offer a diverse range of home improvement and maintenance solutions.
Overview
:We are seeking a dynamic and experienced Project Manager to join our team and spearhead multiple digital transformation projects. This role is pivotal in planning, organizing, and executing complex initiatives that drive business growth and innovation. You will collaborate with cross-functional teams to ensure projects are delivered on time and within budget
. We are embarking on a significant project to replace our outdated CRM/Ordering system with a cloud-based SaaS platform. This transition aims to modernize our customer relationship management capabilities, enhance data accessibility, and streamline business processes for our franchises. The selected candidate will play a crucial role in migrating from a legacy system to e-PIC One, a comprehensive tool designed for the window covering industry, encompassing customer appointment scheduling, in-home quoting, ordering, receiving, logistics, installation, customer care, and back-office function
s. Responsibiliti
es:- Lead and manage multiple project workstreams from initiation to completion, ensuring alignment and coordination across different technology platfor
ms.- Develop and maintain project plans, schedules, and budgets. Manage project risks and issues while tracking progress and communicating status to stakeholde
rs.- Configure and define business processes in the new system, working with internal and external stakeholders to understand, influence, and define scope. Collaborate with the project team to design requirements and address system ga
ps.- Manage integrations between e-PIC and other vendor APIs, including lead management databases, Office 365, texting platforms, and credit card syste
ons:- Proven experience in managing large-scale enterprise system migrations or integrations, specifically with CRM, ERP, or other business systems. Experience with transitions from in-house/legacy systems to SaaS models is prefer
red.- Demonstrated ability to navigate and manage complex business process chan
ges.- Excellent collaboration skills with cross-functional teams and a strong customer service focus. Ability to effectively educate and support franchisees in adopting new platfo
rms.- Strong communication skills, both verbal and written, for regular updates and managing stakeholder expectati
ons.- Experience with Smartsheet is advantage
ous.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Project Management and Information Technology
Industries
Wholesale Furniture and Home Furnishings, Furniture and Home Furnishings Manufacturing, and Retail Furniture and Home Furnishings
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